1. Need to Return a Gem? Brightgems makes it Easy.

The quality of our gems would be such as you will surely not want to return them unless you have some unavoidable conditions. We strive for customer satisfaction above all else. If within 10 days of receiving your gemstone(s) you become dissatisfied with your order, you may return it to us in original & undamaged condition (inclusive of the original gem bag). Gems may only be returned during this 10 day inspection period. Please do not refuse postal delivery, should you wish to cancel an order after it has been shipped, but before it has been delivered. If the order is refused, the customer shall bear responsibility for the full value of the items if lost and all brokerage charges and duties incurred upon its return. Additional Information for orders placed outside of the United States: In many countries, declared shipments may be subject to applicable customs fees and taxes. Buyers are responsible for any customs, tax and duties owed. Returns made due to the aforementioned cannot be authorized. **All refunds are made via the same method as payment received. Shipping, insurance and credit card processing costs are non-refundable. There is no restocking fee. No replacements offered.